Frequently Asked Questions

Here you will find the most frequently asked questions (FAQs) about our BASE products.

I. About BASEopen-faq

What is BASE?

For the longest time, “beautiful” in Indonesia only refers to clear, fair skin and long straight hair for women. That definition doesn’t represent the diversity in Indonesia at all. All of us are unique in our way, and hence unique skin comes with a unique problem. That’s why we created BASE Personalized Skincare to solve your skin concern based on your skin condition and lifestyle. To solve your unique skin problems, we offer personalized cleanser, toner, and moisturizer (and many more to come!). We are all unique in our own way, and therefore unique skin comes with unique problems.

What is a personalized skincare?

IA personalized skincare is a skincare that is formulated based on your skin condition and lifestyle. In BASE we use an algorithm to better target your skin problem with the right ingredient.

What makes BASE Personalized Skincare unique?

BASE is personalizing your formula based on the result of your skin test, so you don’t have to go through the painful journey of trial and error. We use only plant-based, vegan-friendly and clean ingredients. Most of our ingredients have been certified by COSMOS and we don’t perform animal testing on our products.

II. How it works?open-faq

III. About BASE Productsopen-faq

IV. BASE Skin Quizopen-faq

V. Shippingopen-faq

VI. Payment Methods - How to Payopen-faq

VII. Voucher & Coupon Code Usageopen-faq

VIII. Gift Cardopen-faq

IX. Returns and Refund Policyopen-faq