Delivery Information During Social Distancing (PSBB)

Dear Base Friends,

We put customers satisfaction as our top priority. Thus, we are trying our best to deliver your Personalized Skincare products as soon as possible. However, the current situation might take us a bit longer than usual to ship your order due to access restriction to some areas in Indonesia. You may find the details here:

ProvinceCategoryExpected Delivery Time
AcehLimited Shipping Area10-14 Working Days
Bangka BelitungLimited Shipping Area10-14 Working Days
BantenLimited Shipping Area7-10 Working Days
DKI JakartaLimited Shipping Area5-7 Working Days
Jawa BaratLimited Shipping Area7-10 Working Days
Jawa TengahLimited Shipping Area7-10 Working Days
Jawa TimurLimited Shipping Area10-14 Working Days
Kalimantan TengahLimited Shipping Area10-14 Working Days
Kalimantan UtaraLimited Shipping Area10-14 Working Days
Sulawesi BaratLimited Shipping Area10-14 Working Days
Sulawesi TengahLimited Shipping Area10-14 Working Days
Sulawesi TenggaraLimited Shipping Area10-14 Working Days
Sumatera BaratLimited Shipping Area10-14 Working Days
Kepulauan RiauIsolated Area10-14 Working Days
MalukuIsolated Area10-14 Working Days
Maluku UtaraIsolated Area10-14 Working Days
Nusa Tenggara TimurIsolated Area10-14 Working Days
PapuaIsolated Area10-14 Working Days
Papua BaratIsolated Area10-14 Working Days
Sulawesi SelatanIsolated Area10-14 Working Days

Please also note the following conditions:

  1. Package is on its way to Limited Shipping Area

    The package will be sent as per our current process, but please expect delay due to the aforementioned situation.

  2. Package is on its way to Isolated Area

    We are trying our best to deliver your package, we will inform you if we can’t deliver your package due to restrictions on access to your Area.

We will still deliver your package and monitor it closely with our logistic partner. However, in the unfortunate situation where we are unable to deliver your package, we will reach out to you directly.


If you still have any questions or concerns regarding your package delivery, please reach out to us on our WhatsApp +628 1810 8070  or hello@base.co.id  and we'll be there for you.


We really appreciate your understanding.

Meanwhile, please stay safe and stay healthy.


Love from Base Team

© 2020, PT Basis Inovasi Global